If you are using Vicidial for inbound and outbound (INBOUND_MAN), agents need to pause after each call. Usually in campaigns that most of the agents are doing outbound calling is not very convenient for them to pause after each call. You can set agents to auto-pause after a call in setting disposition page. This option name is "Agent Pause After Each Call" in campaigns -> Detail
After enabling this option checkbox for pause will be automatically selected in disposition page.
After enabling this option checkbox for pause will be automatically selected in disposition page.
Excellent post!
ReplyDeleteCloud-based Call Center Philippines
Thanks, this is generally helpful.
ReplyDeleteCall Center Software
Thank you for the great post.
ReplyDeleteOutbound Contact Center