What is a Predictive Dialer?

Vicidial Configuration Series Part 8 - What is a Predictive Dialer?

Today we want to learn what is Predictive Dialing and how it can help the productivity of our call center Agents. We will have a short introduction of Predictive Dialing and why we are using this method and then I will demonstrate the predictive dialing feature from VICIdial Call Cent Suite. It will give you the idea of how Predictive Dialing works before we jump in on how to configure in VICIdial it in the next video.

Here is the list of other videos on how to install and set VICIdial Call Center. VICIBox Installation: https://www.youtube.com/watch?v=JZSXp... VICIDial Configuration - part1 - Adding a phone: https://www.youtube.com/watch?v=oNnYQ... VICIDial Configuration - part2 - Add a new Carrier Trunk: https://www.youtube.com/watch?v=3HT_u... VICIdial Configuration - part3 - Create a campaign, Add users, Start calling out https://www.youtube.com/watch?v=BqDxP... VICIdial Configuration Part4 - How to Load Leads in VICIdial: https://www.youtube.com/watch?v=BFSIn... VICIDial Configuration - part5 - How to access reports in VICIdial? https://youtu.be/Zp9b9713MKQ VICIDial Configuration - part6 - How to enable and access call recordings? https://www.youtube.com/watch?v=aAcYj... VICIDial Configuration - part7 - How to add or edit call statuses in VICIdial? https://www.youtube.com/watch?v=SIx0i...