How to search customer call conversation recordings in VICIdial?

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 Angry customer complains about how is not satisfied with your call center service and how rude was your Agent? You need to check the call conversation recording first. Here is how to search for recordings based on the customer number in VICIdial. 


Step 1 - Login to admin panel:

VICIdial Login Page - Select Admin

Step 2 - Select Lists  -> Search for a Lead 

Search Leads in VICIdial

Step3 - Enter customer Number in the phone field and Submit

VICIdial - Search for a phone recording


Step4 - Select Lead Number

VICIdial - Select Lead Number


Step 6 - Scroll down to the end of the page for recordings

Lead conversation recording in VICIdial


If you prefer to watch the same steps in the video check my youtube channel: 







 

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