Audio Alert For Waiting Calls in the QUEUE in VICIdial (VICIBOX)

his module for VICIBOX 11 plays a sound file when a customer is in the queue, alerting call centre agents to the presence of waiting callers. This feature helps ensure agents are promptly notified of customers in the queue, improving response times and overall service efficiency. Please provide a valid email address when you are purchasing so that the code and Manual can be emailed to you.